Refund Policy

Vendor Inquiries

About Us

Shipping & Delivery

Contact Us

Shop All Seafood

Deals

Gift Cards

Content Hub

Account Login

Fulton Fish Market

Find answers to Fulton Fish Market's frequently asked questions. Fulton Fish Market is the largest online fish market with high quality seafood delivery.

Fulton Fish Market Help Center | Fulton Fish Market - Seafood Delivery

We ship your seafood via FedEx Overnight all over the contiguous United States, with delivery options Wednesday-Friday of each week. Some Saturday delivery date options may be available, typically surrounding holidays, (If Saturday is available you will see this on the checkout calendar). Shipping Rates will vary depending on your shipping location.
 

Unfortunately at this time FedEx does not guarantee the time of day in which your package will be delivered. For these reasons we suggest that you opt to have your seafood order delivered the day prior to the event in which it is needed.

FREE DELIVERY OPTIONS
We have FREE delivery options in select zones. NO CODE NEEDED
Find out more information on all of our shipping rates here.

 
To read more about our process, please check out ourFrequently Asked Questions page!

Shipping Information

Your seafood arrives carefully packaged in a 100% biodegradable, recyclable spun cotton, thermal-insulated liner within a corrugated box. We use food-safe, frozen gel packs to keep your seafood cold. This packaging is meant to keep your seafood cold for up to two days in transit. If your order contains ONLY frozen products, your order will be shipped with dry ice and arrive frozen. If your order contains a mix of frozen and non-frozen products, your order will be shipped with gel packs and arrive partially frozen or thawed and cool to the touch.

Many portion/fillet options will be wrapped in a vacuum sealed package. Our fulfillment team will pack two portions per one vacuum sealed container. When the air is removed from these packages this can bring the portions tight together and sometimes appear as only one portion. You may need to open the vacuum sealed wrapper to verify that multiple portions are included in this package.

Want to Stock up? Read about our Seafood Storage and Handling Instructions and How to Freeze and Defrost Fish Safely. To read more about our process, please check out our Frequently Asked Questions page!

Packaging Details

NEW CUSTOMERS
Get 15% off your first order - Use code HELLO15   **
(See our coupons page here)

 
FREE DELIVERY OPTIONS
We have FREE delivery options in select zones. NO CODE NEEDED
Find out more information on all of our shipping rates here.
 

Check out our Deals Page for our latest specials!

 
Having trouble applying a promotional code? First, please make sure that you are logged into an account. Second, review the terms and conditions of the code for eligibility.
 

Benefits of creating an account include order history, exclusive promotions, Loyalty program points, quicker checkout, faster customer service and more!

Why can’t I use my loyalty reward code and a promo code at the same time? Apologies for the inconvenience, but due to restrictions on our Shopify store platform, only one code can be used on a purchase. In addition, allowing only one code per order simplifies our marketing and lets us provide more varied benefits to customers. Consider building up your loyalty reward points, so that you can redeem for a higher value reward code on your next order. If you have redeemed points for multiple reward codes, you can contact us to combine the codes for one reward code (up to $100). 

 
**Promo code is only available to first-time customers. Must be logged in to yourFultonFishMarket.com account to redeem. Single-use only. Discount does not apply to gift cards.

Coupons & Promotions

Earn rewards every time you place an order! Receive an extra 1000 loyalty points on your first order and an extra 2000 loyalty points on your second order!

Sign up now to instantly earn 500 points. Every 1000 points you earn can be redeemed for $10 towards a purchase! Shop a la carte and earn 3 points per $1 or Subscribe to any product and earn 5 points per $1.

Read about how to earn points and other FAQs for our loyalty points program HERE

When you are ready, log into your account, click on the rewards tab and then the “view your points” button. From here you can generate a code from your points accumulation to apply to an order.

Alternatively, when logged into your account at checkout you'll be presented with a 'points slider' in which you can apply your rewards directly to your order.

If you don’t have an account yet/used guest checkout to place your order, create an account within 30 days of your order to claim your points before they expire. Once you have an account, these points won’t expire for a year!

Why can’t I use my loyalty reward code and a promo code at the same time? Apologies for the inconvenience, but due to restrictions on our Shopify store platform, only one code can be used on a purchase. In addition, allowing only one code per order simplifies our marketing and lets us provide more varied benefits to customers. Consider building up your loyalty reward points, so that you can redeem for a higher value reward code on your next order. If you have redeemed points for multiple reward codes, you can contact us to combine the codes for one reward code (up to $100). 

To read more about us, please check out our Frequently Asked Questions page! Or reach out to customer service and we would be happy to help!

Earn/Redeem Loyalty Points

What are the delivery rates for subscription orders?
Shipping rates for subscription orders are the same as for one-time orders from Fulton, and there is a $75 order minimum. Please see the Delivery Groups to see what zone you're in and for more details.

 
When will my order be delivered?
You will receive a reminder email 3 days before your order is charged. Your order will be shipped on the next available ship date after the order is charged. In general, Fulton ships Tues-Fri, and your order will be delivered 1 day later, via FedEx overnight. You will receive a notification when the order ships.

Please log in to your account, where you’ll be able to:
Skip upcoming deliveries
Change the order charge date for your delivery
Add or swap the items in your subscription
Add one-time items to your delivery
Update delivery address info
Update billing info
Cancel your subscription
Earn Loyalty Points

Can I add one-time items or change the items in my subscription?
Yes! Please log in to your account and under Subscriptions, click Add Product to add one-time or recurring items to your subscription. You should make all changes to your subscription from the Account dashboard.

To read more about our process, please check out our Frequently Asked Questions page!

Manage your orders

Get more information

General

Delivery

My Order

Storage & Handling

Subscription

About My Seafood

Food Safety

Contact Us