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Find answers to questions about subscriptions.


What are the delivery rates for subscription orders?

Shipping rates for subscription orders are the same as for one-time orders from Fulton, and there is a $75 order minimum. Please see the Delivery Groups to see what zone you're in and for more details.

When will my order be delivered?

You will receive a reminder email 3 days before your order is charged. Your order will be shipped on the next available ship date after the order is charged. In general, Fulton Fish Market ships Tuesday through Friday, and your order will be delivere

What if I’m not home when my order is delivered?

Your order is packed in insulation that will keep it cool and safe for an extra 24 hours in transit. You do not need to be home to receive it immediately. Please see additional info on order packaging in the FAQs for My Order.

How do I log in to my subscription account and manage my subscription?

Please log in to your account, where you’ll be able to:

Can I add one-time items or change the items in my subscription?

Yes! Log in to your account and under the Edit Products section, click Add a Product to add one-time or recurring items to your subscription. To modify, skip, or cancel a product, go to the Edit Products section and choose the product you'd like to m

I’m trying to set up subscriptions with different frequencies (e.g. monthly and weekly). Why am I getting charged multiple times for the delivery fee?

Apologies, this is a known issue we are working on fixing. We recommend that you check out with subscriptions of only 1 frequency (e.g. all monthly items), so that you are not charged the delivery fee more than once. If you would like to set up subsc

I'm having trouble setting skipping part of my order, or would like to stagger different items in different shipments. How do I do this?

Please contact Customer Service and we will assist you.

How do I apply a promotion or loyalty code to my subscription order?

Please log in to your account, then go to the Edit Products section, and choose any product. At the bottom of the product profile, click the button Add Discount. Enter the discount code or Loyalty Rewards code, and save to your profile. Note, you can

How do I cancel my subscription?

We offer convenient ways to simply skip shipments, if you are going out of town temporarily. However, if you would like to cancel your subscription, please cancel each of the items in your order. To do so, log in to your subscription dashboard, go to

What are the terms of subscription service?

By subscribing to Fulton Fish Market's subscription service, you have confirmed that you accept our Terms of Service. Your membership will automatically renew on a recurring basis, at which time your credit card will be charged automatically for the

Why are some items not eligible as a subscription?

We want your subscription experience to be as smooth as possible, so certain items which are seasonal or have unpredictable availability are unavailable as a subscription. However, those items can generally be added as one-time items to your upcoming