Fulton Fish Market logo
Fulton Fish Market logo

All articles

Shipping & Tracking

Find answers to questions about shipping and tracking orders.

When do you ship and when can I expect my order to be delivered?

Orders ship within 1-3 business days of purchase and will be delivered within 1-2 days of shipment. To ensure delivery in the same week, please place your order by the end of the day Tuesday. However, if you would like to request a specific delivery

How do I track my order?

Once your order ships, you will receive an email with tracking information. Some items ship separately, so you may receive several tracking links. Sign in to our Help Center to track your order.

What if I need a specific delivery date?

If you need a specific delivery date, please contact customer service, and we will try to accommodate your needs. We do not offer same-day, Sunday, or Monday deliveries. See our shipping schedule for more information.

Do you offer free shipping?

Yes! We do have free shipping options. Freshly frozen orders over $125 ship free nationwide. We also have certain products that offer free shipping, including our live shellfish. For more details, view our shipping and delivery page.

What will I be charged for shipping?

To learn more about our shipping rates, visit our shipping and delivery page.

Where is my order?

Once your order ships, you will receive an email with the tracking information. We have several shipping partners, so one order may ship in several boxes and receive several tracking notifications. If your order has not shipped yet, see our shipping

How long does delivery take?

Once an order ships, transit time should be 1-3 days. Fresh items ship next day. Frozen items are 1-2 days in transit. Shelf-stable items may be longer in transit.

Do I need to be home to receive my delivery?

No, you do not need to be home. We don’t require signatures on our deliveries, and we pack our boxes to ensure they will stay at the optimal temperature even after being delivered. If you would like to have a signature required, please make a request

Why can’t I track my order?

If you have not yet received tracking information, it may be that your order has not yet been fulfilled. Please refer to our shipping schedule or contact customer service for assistance.

Why are non-frozen and frozen items shipped separately?

Freshly frozen items ship with dry ice and will arrive fully frozen. Our live and fresh (non-frozen) items ship with gel packs and will arrive cool to the touch and ready to prepare. To ensure items arrive at peak quality, we ship frozen and non-froz

Where do you ship from?

We ship our seafood from a few locations in order to get you the highest quality seafood and in order to offer you free shipping options. For specific information, please see the Shipment & Delivery tab on the product pages. Our fishmongers have glob

Do you have a pick up option?

At this time, we do not offer order pick-up. We deliver right to your door and ensure your order is carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. For

Do you deliver to PO Boxes?

We are unable to deliver to PO Boxes or FPO or APO addresses. Only the USPS can handle the final delivery to PO boxes and we work with different carriers to ensure we deliver the quality and timeliness you expect.

Do you deliver to Hawaii or Alaska?

We currently only deliver to the continental US, and do not deliver to Alaska and Hawaii. We don't ship to these locations because our operation is not set up to guarantee that the seafood will arrive on time and in perfect condition due to the dista

Do you deliver internationally?

We do not currently deliver internationally.We deliver to the 48 contiguous states and Washington, D.C. For more shipping information, please see our shipping and delivery page. We don't ship internationally because our operation is not set up to gua

What is the carbon emissions impact of my delivery?

Fulton Fish Market partners with national carriers that are working towards a more sustainable future, with the goal of carbon-neutral emissions by 2050. Visit our sustainable practices page to learn more.

Can I update the shipping address after my order has been placed?

If your order has not yet been fulfilled or shipped, we may be able to update the shipping address. Please contact customer service. If your order has already been shipped, updating the shipping address will cause a one-day delay, which may adversely