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Order Issues

Find answers to questions about order issues.

Can I change or cancel my order after it is placed?

Any request to change or cancel an order must be received by 6:00 PM EST, the day before your order ships. Our customer service team will do their best to make your requested changes. Please contact us for assistance.

What if there is an issue with my order?

We’re sorry to hear that. If there is an issue with your order, please contact us.

My seafood has ice crystals on it. Is this freezer burn?

Freezing methods used in the seafood industry often involve flash-freezing fish with a mist of fresh water to help lock in moisture. This glazing process will form a thin layer of ice on the seafood, and over time, ice crystals may form. This helps t

There is a break in the vacuum seal/the seal is not tight, is the seafood safe to consume?

In rare instances, the vacuum seal might be punctured or loose. In these cases, the seafood is still safe to consume as long as it is cold to the touch and there are no other broken containers like shattered glass or plastic that could cause potentia

What is your return policy?

We can not accept returns. If you received incorrect items, damaged items, an incomplete order, or otherwise unsatisfactory product, please contact customer service for assistance.

What is your refund policy?

After reviewing your issue and it is determined a refund is due, the amount will be refunded to your original form of payment. Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund.

How do I cancel my order?

If your order has been placed, but not yet fulfilled, please contact customer service for cancellation. If your order has been fulfilled and is in transit, we are not able to cancel your order. Please see our FAQ for information on canceling a subscr

What is your replacement policy?

Please inspect your order upon receipt and contact us immediately if there is an issue with quality, damage, missing or wrong items. Photos of the boxes, packing materials and product would be helpful in resolving any problems. Please keep the produc

What if the seafood I received is not up to quality standards or is damaged?

We are committed to delivering only the freshest and highest-quality seafood. In the event that you receive seafood that is not up to our standards or is damaged upon arrival, please contact our customer service team immediately. We will investigate

My order is marked delivered but it’s not here.

If the carrier service shows your order has been delivered, first look around the property to see if it was left in an unexpected location. Next, ask neighbors and check mailrooms. Once all the options have been investigated, contact customer service

What do I do if I receive the wrong item?

Packing mistakes can happen. We apologize for the inconvenience and are happy to make it right. Please contact customer service for assistance.

Item is missing from my order.

If you receive a partial order, please contact customer service for assistance.