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Fulton Fish Market

We&#x2019;re sorry to hear that. If there is an issue with your order, please <a href="https://fultonfishmarket.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>.

We’re sorry to hear that. If there is an issue with your order, please contact us.

What if there is an issue with my order?

My Order

How is my seafood selected?

What makes FultonFishMarket.com different from other fish markets or retailers?

Can I send an order as a gift?

Can I store my shipping and payment information for easy checkout? Is it secure?

What is the carbon emissions impact of my delivery?

Do you have a store?

Where are you located?

Can I visit and purchase seafood from the market?

How do I contact your customer service team?

How do I subscribe to receive special offers from Fulton Fish Market? How do I unsubscribe?

General

What is the cost of delivery?

When will I receive my order?

Do I need to be home to receive my delivery?

Why can't I get delivery TOMORROW?

Why are deliveries only available on certain days?

Do you deliver to Hawaii or Alaska?

Do you deliver internationally?

Do you deliver to PO Boxes?

Why can't I select ship dates further out?

Delivery

Do I need an account to place an order?

Is there a minimum purchase amount?

How is my order packaged?

Is the packaging sustainable? How can I dispose of my packaging?

How does my order stay cold and fresh?

What is the Freshness Guarantee?

Can I modify my order after it is placed?

What if an item is UNAVAILABLE?

How do I track my order?

I'm planning for an important event... What should I know?

What is your return policy?

There is a break in the vacuum seal, is the seafood safe to consume?

Why can't I use my loyalty reward code and a promo code at the same time?

How can I share my experience with others?

How to Handle & Dispose of Dry Ice

How do I store my seafood?

How long will my seafood last?

Can I FREEZE my fresh items?

Can I re-freeze product that has thawed?

Storage & Handling

What are the delivery rates for subscription orders?

When will my order be delivered?

What if I’m not home when my order is delivered?

How do I log in to my subscription account and manage my subscription?

Can I add one-time items or change the items in my subscription?

I’m trying to set up subscriptions with different frequencies (e.g. monthly and weekly). Why am I getting charged multiple times for the delivery fee?

I'm having trouble setting skipping part of my order, or would like to stagger different items in different shipments. How do I do this?

How do I apply a promotion or loyalty code to my subscription order?

How do I cancel my subscription?

What are the terms of subscription service?

Why are some items not eligible as a subscription?

Subscription

Are whole fish cleaned before shipping?

I'm looking for an item that you used to carry but cannot locate it. Do you still sell it?

Why are some products not available at times?

Is your fish wild or farmed?

How much seafood should I serve?

Why do some products have large size ranges and what can I expect to receive?

Does your seafood contain growth hormones or antibiotics?

About My Seafood

Should I avoid seafood because of mercury, other heavy metals PFAs?

I have a shellfish allergy. Is it safe for me to purchase non-shellfish from your site?

What safety regulations and standards does your seafood and operation adhere to?

What is sushi?

Considerations for Choosing Raw Seafood

Food Safety

What if there is an issue with my order?Updated 8 months ago