We’re sorry to hear that. If there is an issue with your order, please contact us.

We&#x2019;re sorry to hear that. If there is an issue with your order, please <a href="https://fultonfishmarket.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a>.

What if there is an issue with my order?

Any request to change or cancel an order must be received by 6:00 PM EST, the day before your order ships. Our customer service team will do their best to make your requested changes. Please contact us for assistance.

Any request to change or cancel an order must be received by 6:00 PM EST, the day before your order ships.Our customer service team will do their best to make your requested changes.Please <a href="https://fultonfishmarket.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> for assistance.

Can I change or cancel my order after it is placed?

We want to make sure you are happy with your order. Read our refund policy here. Please contact us with your order number. Our team will ask you about your order and may request photos of the products/box, so please hold on to all packaging and produ

We want to make sure you are happy with your order. Read our refund policy <a href="https://fultonfishmarket.com/pages/refund-policy" rel="noopener noreferrer" target="_blank">here</a>. Please <a href="https://fultonfishmarket.com/pages/contact" rel="noopener noreferrer" target="_blank">contact us</a> with your order number. Our team will ask you about your order and may request photos of the products/box, so please hold on to all packaging and products.

What is your return policy?

Use the chat icon in the bottom right or send us a message! We're happy to help!

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CHAT: Click the help icon located in the lower right
EMAIL: customerservice@fultonfishmarket.com

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Fulton Fish Market

Find answers to questions regarding delivery issues, cancelations, and refunds from Fulton Fish Market. Fulton Fish Market is the best online fish market with high-quality seafood delivery.

Delivery Issues, Cancelations and Refunds | Fulton Fish Market Help Center

Find answers to questions regarding delivery issues, cancelations, and refunds from Fulton Fish Market.

Delivery Issues, Cancelations and Refunds

How is my seafood selected?

What makes FultonFishMarket.com different from other fish markets or retailers?

Can I send an order as a gift?

Can I store my shipping and payment information for easy checkout? Is it secure?

Do you have a store?

Where are you located?

Can I visit and purchase seafood from the market?

How do I contact your customer service team?

How do I subscribe to receive special offers from Fulton Fish Market? How do I unsubscribe?

General

What will I be charged for shipping?

What is your shipping schedule? When will my order be delivered?

Do I need to be home to receive my delivery?

Do you deliver to Hawaii or Alaska?

Do you deliver internationally?

Do you deliver to PO Boxes?

Where do you ship from?

What is the carbon emissions impact of my delivery?

How do I track my order?

Delivery

How is my order packaged?

Is the packaging sustainable? How can I dispose of my packaging?

Why are non-frozen and frozen items shipped separately?

How does my order stay cold and fresh?

There is a break in the vacuum seal/the seal is not tight, is the seafood safe to consume?

How to Handle & Dispose of Dry Ice

Packaging

Do I need an account to place an order?

Is there a minimum purchase amount?

What is the Freshness Guarantee?

What if an item is UNAVAILABLE?

I'm planning for an important event... What should I know?

Why can't I use my loyalty reward code and a promo code at the same time?

How can I share my experience with others?

How do I find the balance on my gift card?

Do you accept SNAP or EBT benefits?

Can I pick-up my order?

Ordering & Your Account

How do I set up a subscription order?

What are the terms of the subscription service?

When will my order be delivered?

What are the delivery rates for subscription orders?

How do I log in to my subscription account and manage my subscription?

How do I add an item to my subscription?

How do I edit an item, cancel an item, or swap an item?

How do I skip or pause an order?

How do I change the charge date?

How do I change the frequency of my subscription?

How do I update a payment method?

How do I update my subscription shipping address?

How do I apply a promotion code to my subscription?

How do I redeem rewards points and apply them to my subscription account?

Why are some items not eligible as a subscription?

How do I cancel my subscription?

How do gift subscriptions work?

Subscription

How do I store my seafood?

How long will my seafood last?

Can I FREEZE my fresh items?

Can I re-freeze product that has thawed?

Storage & Handling

Are whole fish cleaned before shipping?

I'm looking for an item that you used to carry but cannot locate it. Do you still sell it? Can I place a custom order?

Why are some products not available at times?

Is your fish wild or farmed?

How much seafood should I serve?

Why do some products have large size ranges and what can I expect to receive?

Does your seafood contain growth hormones or antibiotics?

Do you offer organic seafood?

Why are some products only available fresh and some products only available frozen?

At what temperature do you freeze your fish? How do you ensure your frozen seafood is a super premium quality?

My seafood has ice crystals on it. Is this freezer burn?

About My Seafood

Should I avoid seafood because of mercury, other heavy metals PFAs?

I have a shellfish allergy. Is it safe for me to purchase non-shellfish from your site?

What safety regulations and standards does your seafood and operation adhere to?

What is sushi?

Considerations for Choosing and Consuming Raw Seafood

Food Safety