My order arrived thawed or warm — what should I do?Updated an hour ago

If the frozen seafood is fully thawed and feels warm to the touch do not consume it. Contact us — we'll make it right.  We will be happy to send a replacement order or issue a refund.

If your frozen order arrived partially thawed (soft but still cold), it is safe to cook immediately or refreeze, though refreezing may slightly affect texture. Do not refreeze if it has fully thawed and is warm.  

As always, we stand behind every order with our 100% satisfaction guarantee and strive to ensure your seafood arrives safely. For more information on how we pack your order, read more about our packaging.  Feel free to reach out to customer service with any questions or concerns.