How does my order stay cold and fresh?Updated 8 months ago

Our liner keeps the cold air in and warm air out. The frozen gel packs are used to keep your seafood cool and fresh. The combination of the liner, gel pack and cardboard box is designed to keep your seafood at the optimal temperature and prevent your fresh seafood from freezing. Shipments with dry ice will remain frozen during transit and will arrive frozen. To ensure the product arrives in perfect condition we conduct a variety of testing with different shipment lengths and different external temperatures.

If your order contains ONLY frozen products, your order will be shipped with dry ice and arrive frozen. If your order contains a mix of frozen and non-frozen products, your order will be shipped with gel packs and arrive partially frozen or thawed and cool to the touch.