My Order

15 articles

Find answers to questions about your order

Articles

Do I need an account to place an order?

Nope! You can check out as a guest. However, creating an account lets you add products to your cart and checkout fast. You’ll also be able to track all your orders and you can earn loyalty points.

Is there a minimum purchase amount?

Yes, FultonFishMarket.com currently has a $75 minimum order for purchase of our high quality seafood.

How is my order packaged?

Your seafood arrives carefully packaged in a 100% biodegradable, recyclable spun cotton, thermal-insulated liner within a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. Feel free to reuse your frozen gel pack

Is the packaging sustainable? How can I dispose of my packaging?

Yes! We continuously strive to find the most sustainable options that provide you with the highest quality seafood. The cotton liner is biodegradable. It can also be in store recycled as a #4 plastic anywhere that accepts household textiles. The cott

How does my order stay cold and fresh?

Our liner keeps the cold air in and warm air out. The frozen gel packs are used to keep your seafood cool and fresh. The combination of the liner, gel pack and cardboard box is designed to keep your seafood at the optimal temperature and prevent your

What is the Freshness Guarantee?

Our Freshness Guarantee helps take the guesswork out of planning and shopping by letting you know the minimum number of days from delivery that you can expect your product to be fresh for. Check out our storage, handling and freezing guidelines for t

Can I modify my order after it is placed?

As long as your modification comes in the day before the order is to be shipped out, while our team is online, our customer service team will do their best to make the requested changes to your order. Visit the Contact Us page for our team's hours an

What if an item is UNAVAILABLE?

If you have elected to receive substitutions (see shipping section of checkout), on rare occasions when product is not available in the market or not of sufficient quality (most commonly due to weather), our fishmongers will select the best available

How do I track my order?

Our orders are generally shipped via Federal Express. Once your order has been shipped, you will receive an email with the tracking number for your order.

I'm planning for an important event... What should I know?

We're excited to help make your event a success! Here are a couple of tips. To help plan your event feel free to shop as you normally would. We have also created this page for inspiration. For very large orders or orders containing large quantities o

What is your return policy?

We want to make sure you are happy with your order. Read our refund policy here. Please contact us with your order number. Our team will ask you about your order, and may request photos of the products/box, so please hold on to all packaging and prod

What if there is an issue with my order?

We’re sorry to hear that. If there is an issue with your order, please contact us.

Why can't I use my loyalty reward code and a promo code at the same time?

Apologies for the inconvenience, but due to restrictions on our Shopify store platform, only one code can be used on a purchase. In addition, allowing only one code per order simplifies our marketing and lets us provide more varied benefits to custom

How can I share my experience with others?

We encourage you to share images of your delicious seafood preparations on social media by tagging us in your posts on Instagram (@FultonFishMarket) or Facebook (@FultonFish). Just make sure your account is set to public so that we can see the mentio

How to Handle & Dispose of Dry Ice

CAUTION: Dry Ice Can Burn You. Dry ice (aka frozen carbon dioxide) is used to keep your frozen order frozen in transit. However, please be careful. Do NOT touch dry ice with bare hands because contact could cause severe cold burns and frostbite. Inst