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My Order

Find answers to questions about your order


Do I need an account to place an order?

Nope! You can check out as a guest. However, creating an account lets you add products to your cart and checkout fast. You’ll also be able to track all your orders, and you can earn loyalty points.

Is there a minimum purchase amount?

Yes, FultonFishMarket.com currently has a $75 minimum order for purchase of our high-quality seafood.

How is my order packaged?

Your seafood arrives carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. Feel free to reuse your frozen gel packs, and your dry ice will evaporate. Frozen i

Is the packaging sustainable? How can I dispose of my packaging?

Yes! We continuously strive to find the most sustainable options that provide you with the highest quality seafood. The cotton liner is biodegradable. It can also be in-store recycled as a #4 plastic anywhere that accepts household textiles. The cott

How does my order stay cold and fresh?

Frozen and Live/Fresh items (Non-frozen) ship in separate boxes. Frozen items ship with dry ice. Shipments with dry ice will remain frozen during transit and will arrive frozen. Live and Fresh items (Non-frozen) ship with frozen gel packs. The frozen

Why are non-frozen and frozen items shipped separately?

Frozen items ship with dry ice and will arrive fully frozen. Our live and fresh (non-frozen) items will ship with gel packs and will arrive cool to the touch and ready to prepare. To ensure items arrive at peak quality, we ship frozen and non-frozen

What is the Freshness Guarantee?

Our Freshness Guarantee helps take the guesswork out of planning and shopping by letting you know the minimum number of days from delivery that you can expect your product to be fresh. Check out our storage, handling, and freezing instructions for th

Can I change or cancel my order after it is placed?

Any request to change or cancel an order must be received by 6:00 PM EST, the day before your order ships. Our customer service team will do their best to make your requested changes. Please contact us for assistance.

What if an item is UNAVAILABLE?

On rare occasions when a product is not available in the market or not of sufficient quality, our fishmongers will select the best available substitute based on taste, texture, and cooking attributes. If an adequate substitution is available, we will

How do I track my order?

A tracking notification is sent once an order ships.

I'm planning for an important event... What should I know?

We're excited to help make your event a success! To help plan your event, feel free to shop as you normally would. For very large orders, don't hesitate to reach out to inquire if you are concerned about availability. When planning delivery timing fo

What is your return policy?

We want to make sure you are happy with your order. Read our refund policy here. Please contact us with your order number. Our team will ask you about your order and may request photos of the products/box, so please hold on to all packaging and produ

What if there is an issue with my order?

We’re sorry to hear that. If there is an issue with your order, please contact us.

There is a break in the vacuum seal, is the seafood safe to consume?

Sometimes, in the rare instance that the packaging has been punctured or torn during transit, this can cause the seal to loosen, allowing the seafood to slide around in the packaging. The seafood is still safe to consume as long as it is cold to the

Why can't I use my loyalty reward code and a promo code at the same time?

Apologies for the inconvenience, but due to restrictions on our Shopify store platform, only one code can be used on a purchase. In addition, allowing only one code per order simplifies our marketing and lets us provide more varied benefits to custom

How can I share my experience with others?

We encourage you to share images of your delicious seafood preparations on social media by tagging us in your posts on Instagram (@FultonFishMarket) or Facebook (@FultonFish). Just make sure your account is set to public so that we can see the mentio

How to Handle & Dispose of Dry Ice

CAUTION: Dry Ice Can Burn You. Dry ice (aka frozen carbon dioxide) is used to keep your frozen order frozen in transit. However, please be careful. Do NOT touch dry ice with bare hands because contact could cause severe cold burns and frostbite. Inst